FAQ

I HAVE A QUESTION ABOUT DELIVERY

when will my cocktails arrive


all orders are sent next day delivery. we deliver tuesday to friday. if you would like your order to be sent next day delivery, please place your order before 11am. please kindly note that any orders placed on friday, saturday and sunday will be delivered on the following tuesday

DUE TO COVID-19 WE CANNOT GUARANTEE DELIVERIES WILL REACH THEIR DESTINATION ON THE DESIRED DAY. DESPITE THIS WE ARE WORKING OUR HARDEST TO ENSURE THE PEOPLE OF BRITAIN RECEIVE THEIR COCKTAILS ON TIME.




what is the cut off time for ordering for next day delivery


all orders will need to be received by 12pm in order to be sent next day delivery. please kindly note that any orders placed on Friday, Saturday and Sunday, will be delivered on Tuesday




how much does it cost for delivery


the great news is any orders over £50 are free to deliver. all other orders are charged at a £4.50 flat fee delivery charge for next day delivery




what if I want to order my cocktails to be delivered on a specific day


this is no problem, you can either continue with your booking and write your required delivery dates in a note to us on the payment page, or get in touch with us by email; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166




what if no one’s home for delivery


you or someone over the age of 18 must be in to receive your parcel at the delivery address. because we are shipping alcohol we are not able to leave your parcel in a safe place or with a neighbour. we wish we could be more flexible with this but if anything were to happen, we would lose our license and it would be no more cocktails.




where does The Cocktail Delivery Company deliver to


we deliver to mainland UK so everyone can enjoy our cocktails at a click of a button. we are working very hard to expand this even further in the future.




will I be asked for ID


if you are lucky enough to look under the age of 25, then you will be asked for ID. please have your ID ready, if you cannot prove that you are over the age of 18 then the items will not be delivered.




what do I do if my order hasn’t arrived


we work very hard with our courier partners to ensure that every order makes it to you on time.
you will recieve a confirmation email with your tracking number and your courier’s details. in the first instance, please contact them directly in order to determine the location of your order. please kindly note that we are not held responsible if your item does not arrive on time once it has left our unit. we will however do everything we can to solve the issue so please do get in touch with us as soon as you see a problem with your delivery; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166





I HAVE A QUESTION ABOUT COCKTAIL EQUIPMENT

do I need cocktail equipment


yes, for some of our cocktails you do. any equipment required will be listed on the information section of each individual cocktail. once you have ordered, you will also receive a ‘welcome to the club’ email that explains all the simple steps to follow. please don’t let this put you off though, all the cocktails are completely pre-mixed, you are just required to pour them into a cocktail shaker, strain and then voila your cocktail is complete.




what if I don’t have the cocktail equipment


do not worry, although we state that cocktail equipment is recommended, there are so many alternatives that can be used, and you will still deliver the same great tasting cocktail whatever you use. our recommended alternatives are;

  • a jigger can be replaced with an egg cup or anything that can be used to measure up to 250ml’s.
  • a cocktail shaker can be replaced with a jam jar or anything that has a lid on that you can shake your cocktail mix and ice into.
  • a strainer can be replaced with the lid of a jam jar.
  • a fine strainer can be replaced with a sieve.
  • a bar spoon can be replaced with any stirring spoon.




do you provide cocktail equipment to buy


not yet, but we are working on it! please do get in touch and we will be more than happy to help with any questions you may have, by email; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166. there are loads of cocktail kits available online on multiple sites. depending on your chosen cocktails, you will need; cocktail shaker(s), jigger(s), bar spoon(s), fine strainer(s), strainer(s). please also refer to ‘what happens if I don’t have the cocktail equipment?’ for recommended alternatives.




do my cocktails come with glassware


we do not send glassware with your order, but we do recommend glassware sizes on the product information section on our website and cocktail labels. you can also refer to your ‘welcome to the club’ email which you will receive once your order has been placed, where we recommend glassware specific to your order.




do my cocktails require ice


yes, all cocktail require ice to either shake, serve or both. recommended ice can be found in the product information section on our website and cocktail labels. you can also refer to your ‘welcome to the club’ email which you will receive once your order has been placed, where we recommend ice quantities specific to your order.





I HAVE A QUESTION ABOUT MY ORDER

can I change or cancel my order


due to the quick turnaround of orders and every order being made fresh that day, we are afraid there is limited opportunity to make changes to your order. we will endeavour to do our best to accommodate you, please kindly get in touch with us by email; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166. should you wish to cancel your order, you will have up to 1 hour after you order has been purchased online. you will need to call or email us at your earliest opportunity for us to proceed with the cancelation. no orders for next day delivery can be cancelled past 12pm.




can I return my order


the simple answer is no, because we offer fresh produce, you are unable to return your cocktails to us. if for any reason you have any concerns about your order, please kindly get in touch with us by email; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166.




can I place an order for a future date


yes of course! please proceed with your booking and put your requested delivery date into the note box at the checkout page. great option for those wishing to organise an up coming event or special occasion in advance. or simply just get in touch with us by email; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166 and we will be happy to help.




how much ice do I need for my order


please refer to your ‘welcome to the club’ email which you will receive once your order has been placed, where we recommend ice quantities specific to your order.





I HAVE A QUESTION ABOUT THE COCKTAILS

how fresh are the cocktails


our cocktails are made completely fresh to order from our carefully selected in-house team of mixologists and delivered straight to your door the next day. we are proud to say that only the absolute freshest ingredients and premium spirits go into each cocktail.




how long do my cocktails last


please refrigerate your cocktails and garnishes as soon as they arrive to help them last that little longer. because of the freshness of all our cocktails we recommend that they are all consumed within 7 days of your delivery date. this will clearly be marked on your bottle.




are the cocktails suitable for vegetarians and vegans


yes, we are proud to say that ALL our cocktails are suitable for both vegetarians and vegans.




do my cocktails come with garnishes


yes, we even have that covered for you! all garnishes are prepped and seal in airtight bags, with all your cocktails you will be sent the correct pairing of garnishes to really give your drinks that professional finish.




if I don’t see a cocktail on the menu that I like, can I request something else


yes of course of course you can, that’s what we are here for and love doing. even better, if you have a really special event, we can also create a bespoke cocktail just for you. please kindly note however that this service note will not be offered as next day delivery.





contact us

COCKTAILS@THECOCKTAILDELIVERYCOMPANY.CO.UK

0208 144 0166

OPENING HOURS: MONDAY - FRIDAY 09.30 – 17.00

if you would like to find out more about our drinks and services, please get in touch and we'd be happy to help.

no minimum order

free mainland UK deliveries on all orders over £50

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©2020 by Select Shake Serve Ltd T/A The Cocktail Delivery Company

Part of The 43 Club Group 

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©2020 by Select Shake Serve Ltd T/A The Cocktail Delivery Company

Part of The 43 Club Group