faq

I HAVE A QUESTION ABOUT DELIVERY

what is the cut off time for ordering next day delivery and when will my cocktails arrive


all orders placed before 12 noon are sent next day delivery with our courier DPD, however to avoid any possible shipping delays we always suggest you order a few days before you wish to be sipping them as next day delivery is not 100% guaranteed. all orders placed after 12 noon on a thursday will be dispatched friday for a monday delivery unless saturday delivery is requested (additional fees apply)

please kindly note that any orders placed on friday, saturday and sunday will be delivered on the following tuesday




how do i know what day and time my order will be delivered


once your order has been dispatched, our couriers DPD, will notify you with tracking details. On your day of delivery you will then receive your notification with your one hour delivery window which can be anytime between 8am and 8pm.




how much does it cost for delivery


great news we offer free weekday nationwide shipping on all orders over £35.99 per delivery address. all other orders are charged at a £4.50 flat fee, for Saturday delivery the charge is £8.50 per delivery address.




can I order my cocktails for a specific day


this is not a problem, you can enter your requested delivery date on the checkout page, we would strongly suggest the delivery date being the day before you wish to be sipping our delicious cocktails to avoid any possible shipping delay as next day delivery is not 100% guaranteed. If the cocktails are for a gift, we can add a sip note to the outside of the box, ‘not to be opened until your specified date’




what if no one’s home for delivery


you or someone over the age of 18 must be in to receive your parcel at the delivery address because we are shipping alcohol. DPD are not allowed to leave your parcel in a safe place or with a neighbour. we wish we could be more flexible with this but if anything were to happen, we would lose our license and that would mean no more of our delicious cocktails for anyone.




where does The Cocktail Delivery Company deliver to


we deliver to England, Wales and Scotland (additional fees apply to the scottish highlands and islands)

international, northern ireland & republic of ireland shipping is currently suspended, we hope to be able to offer this service again soon :)




will I be asked for ID


if you are lucky enough to look under the age of 25, then you will be asked for ID. please have your ID ready, if you cannot prove that you are over the age of 18 then the items will not be delivered.




what do I do if my order hasn’t arrived


you will receive a confirmation email with your tracking number and your courier’s details. in the first instance, please contact them directly in order to determine the location of your order. please kindly note that we are not held responsible if your item does not arrive on time once it has left our unit. we will however do everything we can to solve the issue so please do get in touch with us as soon as you see a problem with your delivery; cocktails@thecocktaildeliverycompany.co.uk or call us on; 0208 144 0166




how many delivery attempts will there be


If no one is available at your address to take delivery, our Courier will attempt to deliver again the following day. On the second attempt a card will be left or a notification via text/email with details of any rescheduled delivery date (if applicable). You will have 12 hours to reschedule your delivery before it is then sent back to us. Should any order be returned to us and you made no attempt to contact us or the courier regarding delivery, we will be entitled to charge a standard delivery charge to re-send the order.





contact us

COCKTAILS@THECOCKTAILDELIVERYCOMPANY.CO.UK

0208 144 0166

OPENING HOURS: MONDAY - FRIDAY 09.30 – 17.00

if you would like to find out more about our drinks and services, please get in touch and we'd be happy to help.

no minimum order

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